In order to process your homeowner mortgage servicing request, you must submit the following:
Additional documentation or action is required depending on the type of your request, building, and financing. Please click or press enter on any that apply to your servicing request to reveal requirements.
Sale or Transfer of Property
Payoff and Satisfaction
Additional Required Documents if the Home is a Cooperative Apartment:
Senior Citizen Home Assistance Program (SCHAP)
If you received SCHAP financing assistance for the repair of improvement of your home and now seek to sell or otherwise transfer your home or wish to pay the outstanding subsidy balance or otherwise obtain a satisfaction or release of the NYC mortgage or UCC lien on your property, then you must first contact The Parodneck Foundation for assistance.
The Parodneck Foundation
121 Avenue of the Americas, Suite 501
New York, NY 10013
Tel: 212-431-9700
Fax: 212-431-9783
www.parodneckfoundation.org
After The Parodneck Foundation processes your service request and verifies to HPD that you have satisfied all of the obligations of your SCHAP loan, HPD will issue a satisfaction of mortgage or UCC termination, as applicable.
Neighborhood Housing Services (NHS) Programs
If you received NHS financing assistance for the repair of improvement of your home and now seek to sell or otherwise transfer your home or wish to pay the outstanding subsidy balance or otherwise obtain a satisfaction or release of the NYC mortgage or UCC lien on your property, then you must first contact NHS of New York City for assistance.
Neighborhood Housing Services of New York City
307 West 36th Street, 12th Floor
New York, NY 10018
Tel: 212-519-2500
Fax: 212-727-8171
www.nhsnyc.org
After NHS processes your service request and verifies to HPD that you have satisfied all of the obligations of your NHS loan, HPD will issue a satisfaction of mortgage or UCC termination, as applicable.
Submit the entire package of the above-referenced materials to the following address:
NYC Department of Housing Preservation and Development
Homeowner Mortgage Servicing Unit
100 Gold Street, Room 7-U1
New York, New York 10038
Attn: Intake Coordinator
If additional documentation is requested, please submit to mortintake@hpd.nyc.gov. Be sure to include: Homeowner Name(s), Address, Borough, Tax Block and Lot Numbers with your submission.
The failure to submit all required materials may delay or prevent the processing of your request.
The Homeowner Mortgage Servicing unit processes all requests in the order in which they are received. Please do not send duplicate requests, as this will only delay the processing of your application. Please allow several weeks for processing.
If you have any questions concerning your NYC mortgage or about completing a service request, the best way to contact the Homeowner Mortgage Servicing unit is to send an email to mortintake@hpd.nyc.gov. You may also call our central service line (212) 863-6914 for assistance between the hours of 10 am and 4 pm.